THIS AGREEMENT BETWEEN iRacks.com [here after referred to as “Iracks”] and you where YOU is referred to as (“Account Holders “Users”, “Members”, “Customers”, or “Subscribers”) WHEREAS iRacks agrees to furnish IT – internet based services associated with web sites, web hosting, and domain registration to the User. UNLIMITED Web Hosting with Iracks:- User should understand that UNLIMITED is a freedom for hosting. Inode limitations are set for UNLIMITED Web Hosting plan. Misuse of the freedom will result in limiting of space/bandwidth, suspension or termination of the account with or without notice. We have 4 main limitations concerning with UNLIMITED Web Hosting Plan. 1. To avoid server overload we do not allow uploading single files over 50 MB and simultaneous uploads of large files. 2. For uninterruptible hosting services we do not allow CPU Over usage(More than 5% per account) 3. We do not allow hosting & distributing copyright-infringing material, Commercial Image Hosting and Audio/Video Streaming (more than one or two streams) 4. Hosting & Sharing large amounts of data not specifically tied (“linked”) to your hosting account is not allowed. Any user account violating the 4 main limitations above and the TOS below will result in limiting of resources or suspension or termination.

Use of Iracks Service constitutes acceptance and agreement to Iracks’s policies are subject to the terms above and as follows:

1) Account Setup / Email on file

SIGNUP MADE WITHING INDIA WILL BE ACCEPTED AND THE ACCOUNTS WILL BE PROCESSED. WE DO NOT ACCEPT INTERNATIONAL ORDERS. We will setup your account after we have received payment and we and/or our payment partner(s) have screened the order(s) in case of fraud. It is your responsibility to provide us with an email address which is not @ the domain(s) you are signing up under. If there is ever an abuse issue or we need to contact you, the primary email address on file will be used for this purpose. It is your responsibility to ensure the email address on file is current or up to date at all times. If you have a domain name registered with Iracks, it is your responsibility to ensure that the contact information for your domain account and your actual domain name(s) is correct and up-to-date. Iracks is not responsible for a lapsed registration due to outdated contact information being associated with the domain. If you need to verify or change this information, you should contact our sales/support team via email. Providing false contact information of any kind may result in the termination of your account. In dedicated server purchases or high risk transactions, it will be necessary to provide government issued identification and possibly a scan of the credit card used for the purchase. If you fail to meet these requirements, the order may be considered fraudulent in nature and be denied.

Transfers

Our transfers team will make every effort to help you move your site to us. However, transfers are provided as a courtesy service, and we can not make guarantees regarding the availability, possibility, or time required to complete an account transfer. Each hosting company is configured differently, and some hosting platforms save data in an incompatible or proprietary format, which may make it extremely difficult if not impossible to migrate some or all account data. We will try our best, but in some cases we may be unable to assist you in a transfer of data from an old host. The free transfer services are available for 30 days from your sign up date. Transfers outside of the 30 day free period will incur a charge; please contact a member of the transfers department with specific details to receive a price quote.

2)Content

All services provided by Iracks may only be used for lawful purposes. The laws of the IPC – Indian Penal Code (IPC – भारतीय दण्ड संहिता) apply. The customer agrees to indemnify and hold harmless Iracks from any claims resulting from the use of our services. Use of our services to infringe upon any copyright or trademark is prohibited. This includes but is not limited to unauthorized copying of music, books, photographs, or any other copyrighted work. The offer of sale of any counterfeit merchandise of a trademark holder will result in the immediate termination of your account. Any account found to be in violation of anothers copyright will be expeditiously removed, or access to the material disabled. Any account found to be in repeated violation of copyright laws will be suspended and/or terminated from our hosting. If you believe that your copyright or trademark is being infringed upon, please email [email protected] the information required. Using a shared account as a backup/storage device is not permitted, with the exception of one cPanel backup of the same account. Please do not take backups of your backups.
Examples of unacceptable material on all Shared and Reseller servers include:

• Topsites (Warez etc.,)
• IRC Scripts/Bots
• Proxy Scripts/Anonymizers
• Pirated Software/Warez
• Image Hosting Scripts (similar to Photobucket or Tinypic)
• AutoSurf/PTC/PTS/PPC sites
• IP Scanners
• Bruteforce Programs/Scripts/Applications
• Mail Bombers/Spam Scripts
• Banner-Ad services (commercial banner ad rotation)
• File Dump/Mirror Scripts (similar to rapidshare)
• Commercial Audio/Video Streaming (more than one or two streams)
• Escrow/Bank Debentures
• High-Yield Interest Programs (HYIP) or Related Sites
• Investment Sites (FOREX, E-Gold Exchange, Second Life/Linden Exchange, Ponzi, MLM/Pyramid Scheme)
• Sale of any controlled substance without prior proof of appropriate permit(s)
• Prime Banks Programs
• Lottery Sites
• MUDs/RPGs/PBBGs
• Hateful/Racist/Harassment oriented sites
• Hacker focused sites/archives/programs
• Sites promoting illegal activities
• Forums and/or websites that distribute or link to warez/pirated/illegal content
• Bank Debentures/Bank Debenture Trading Programs
• Fraudulent Sites (Including, but not limited to sites listed at aa419.org & escrow-fraud.com)
• Mailer Pro

Examples of unacceptable material on all Dedicated servers include:

• IRCD (irc servers)

• IRC Scripts/Bots

• Pirated Software/Warez

• IP Scanners

• Bruteforce Programs/Scripts/Applications

• Mail Bombers/spam Scripts

• Escrow

• High-Yield Interest Programs (HYIP) or Related Sites

• Investment Sites (FOREX, E-Gold Exchange, Second Life/Linden Exchange, Ponzi, MLM/Pyramid Scheme)

• Sale of any controlled substance without prior proof of appropriate permit(s)

• Prime Banks Programs

• Lottery Sites

• Hateful/Racist/Harassment oriented sites

• Hacker focused sites/archives/programs

• Sites promoting illegal activities

• Forums and/or websites that distribute or link to warez/pirated/illegal content

• Bank Debentures/Bank Debenture Trading Programs

• Fraudulent Sites (Including, but not limited to sites listed at aa419.org & escrow-fraud.com)

• Mailer Pro

• Iracks services, including all related equipment, networks and network devices are provided only for authorized customer use. Iracks systems may be monitored for all lawful purposes, including to ensure that use is authorized, for management of the system, to facilitate protection against unauthorized access, and to verify security procedures, survivability, and operational security. During monitoring, information may be examined, recorded, copied and used for authorized purposes. Use of Iracks system(s) constitutes consent to monitoring for these purposes. Any account found connecting to a third party network or system without authorization from the third party is subject to suspension. Access to networks or systems outside of your direct control must be with expressed written consent from the third party. Iracks may, at its discretion, request and require documentation to prove access to a third party network or system is authorized.

• We reserve the right to refuse service to anyone. Any material that, in our judgment, is obscene, threatening, illegal, or violates our terms of service in any manner may be removed from our servers (or otherwise disabled), with or without notice. Failure to respond to email from our abuse department within 48 hours may result in the suspension or termination of your services. All abuse issues must be dealt with via troubleticket/email and will have a response within 48 hours. If in doubt regarding the acceptability of your site or service, please contact us at abuse@iracks and we will be happy to assist you.
  Pornography contents are not encouraged. Potential harm to minors is strictly forbidden, including but not limited to child pornography or content perceived to be child pornography (Lolita):

• Any site found to host pornography, child pornography or linking to pornography, child pornography will be suspended immediately without notice.
  Resellers: we will suspend the site in question and will notify you so you may terminate the account. We will further monitor your activity; more than one infraction of this type may result in the immediate termination of your account. Direct customers: Your services will be terminated with or without notice.
  Violations will be reported to the appropriate law enforcement agency.

• Iracks services, including all related equipment, networks and network devices are provided only for authorized customer use. Iracks systems may be monitored for all lawful purposes, including to ensure that use is authorized, for management of the system, to facilitate protection against unauthorized access, and to verify security procedures, survivability, and operational security. During monitoring, information may be examined, recorded, copied and used for authorized purposes. Use of Iracks system(s) constitutes consent to monitoring for these purposes. Any account found connecting to a third party network or system without authorization from the third party is subject to suspension. Access to networks or systems outside of your direct control must be with expressed written consent from the third party. Iracks may, at its discretion, request and require documentation to prove access to a third party network or system is authorized.

• We reserve the right to refuse service to anyone. Any material that, in our judgment, is obscene, threatening, illegal, or violates our terms of service in any manner may be removed from our servers (or otherwise disabled), with or without notice. Failure to respond to email from our abuse department within 48 hours may result in the suspension or termination of your services. All abuse issues must be dealt with via troubleticket/email and will have a response within 48 hours. If in doubt regarding the acceptability of your site or service, please contact us at [email protected] we will be happy to assist you. Pornography contents are not encouraged. Potential harm to minors is strictly forbidden, including but not limited to child pornography or content perceived to be child pornography (Lolita):

Any site found to host pornography, child pornography or linking to pornography, child pornography will be suspended immediately without notice. Resellers: we will suspend the site in question and will notify you so you may terminate the account. We will further monitor your activity; more than one infraction of this type may result in the immediate termination of your account. Direct customers: Your services will be terminated with or without notice. Violations will be reported to the appropriate law enforcement agency.

• It is your responsibility to ensure that scripts/programs installed under your account are secure and permissions of directories are set properly, regardless of installation method. When at all possible, set permissions on most directories to 755 or as restrictive as possible. Users are ultimately responsible for all actions taken under their account. This includes the compromise of credentials such as user name and password. It is required that you use a secure password. If a weak password is used, your account may be suspended until you agree to use a more secure password. Audits may be done to prevent weak passwords from being used. If an audit is performed, and your password is found to be weak, we will notify you and allow time for you to change/update your password.

3) Zero Tolerance Spam Policy

iRacks takes a zero tolerance approach to the sending of Unsolicited Commercial Email (UCE) or SPAM over our network. Very simply this means that customers of Iracks may not use or permit others to use our network to transact in UCE. Customers of Iracks may not host, or permit hosting of, sites or information that is advertised by UCE from other networks. Violations of this policy carry severe penalties, including termination of service. Violation of Iracks’s SPAM policy will result in severe penalties. Upon notification of an alleged violation of our SPAM policy, Iracks will initiate an immediate investigation (within 48 hours of notification). During the investigation, Iracks may restrict customer access to the network to prevent further violations. If a customer is found to be in violation of our SPAM policy, Iracks may, at its sole discretion, restrict, suspend or terminate customer’s account. Further, Iracks reserves the right to pursue civil remedies for any costs associated with the investigation of a substantiated policy violation. Iracks will notify law enforcement officials if the violation is believed to be a criminal offense. As our Customers are ultimately responsible for the actions of their clients over the Iracks network, it is advisable that customers develop a similar, or stricter, policy for their clients Sites advertised via SPAM (Spamvertised) may not be hosted on our servers. This provision includes, but is not limited to SPAM sent via fax, email, instant messaging, or usenet/newsgroups. Any account which results in our IP space being blacklisted will be immediately suspended and/or terminated. • Iracks reserves the right to require changes or disable as necessary any web site, account, database, or other component that does not comply with its established policies, or to make any such modifications in an emergency at its sole discretion. Iracks reserves the right to charge the holder of the account used to send any unsolicited e-mail a clean up fee or any charges incurred for blacklist removal. This cost of the clean up fee is entirely at the discretion of Iracks.

4) Payment Information

You agree to supply appropriate payment for the services received from Iracks, in advance of the time period during which such services are provided. You agree that until and unless you notify Iracks of your desire to cancel any or all services received, those services will be billed on a recurring basis. This includes when accounts are suspended. When an account’s invoices are paid outside of the 10 day grace period, invoices will not be automatically generated. However, after the customer notifies Iracks of his or intent to resume service, invoices will be manually generated and payment expected for the time the account was suspended. • • Cancellations must be done by emailing to [email protected]. Once we receive your cancellation and have confirmed all necessary information with you via e-mail, we will inform you in writing (typically email) that your account has been canceled. An employee will confirm your request (and process your cancellation) shortly thereafter. If you do not hear back from us, or do not receive the automatic confirmation email within a few minutes after submitting your cancellation, please contact us immediately via phone. We require that cancellations of service from the email-Id that you have signed up (a) confirm your identity, (b) confirm in writing you are prepared for all files/emails to be removed, and (c) document the request. This process reduces the likelihood of mistakes, fraudulent/malicious requests, and ensures you are aware that the files, emails, and account may be removed immediately after a cancellation request is processed. • As a client of Iracks, it is your responsibility to ensure that your payment information is up to date, and that all invoices are paid on time. You agree that until and unless you notify Iracks of your desire to cancel any or all services received (by the proper means listed in the appropiate section of the Terms of Service), those services will be billed on a recurring basis, unless otherwise stated in writing by Iracks. Iracks reserves the right to bill your credit card or billing information on file with us. Iracks provides a 10 day grace period from the time the invoice is generated and when it must be paid. Any invoice that is outstanding for 10 days and not paid will result in a Rs.250 late fee and/or an account suspension until account balance has been paid in full. The Rs.250 late fee is applied in addition to whatever else is owed to Iracks for services rendered. Access to the account will not be restored until payment has been received. • It is the customer’s responsibility to notify our sales team via email at [email protected] after paying for a domain renewal and to ensure the email is received and acted upon. Domain renewal notices and invoices are provided as a courtesy reminder and Iracks cannot be held responsible for failure to renew a domain or failure to notify a customer about a domain’s renewal. Invoices that have been paid more than once with multiple Paypal Subscriptions can only be added as credit towards the account and cannot be refunded via Paypal. If you require assistance with this provision, please contact [email protected] • Iracks reserves the right to change the yearly payment amount and any other charges at anytime. • •
5) Backups and Data Loss Your use of this service is at your sole risk. Our backup service is provided to you as a courtesy. Iracks is not responsible for files and/or data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on Iracks servers. Backups will not be provided for accounts that have been suspended or terminated for any reason unless otherwise agreed to in writing by Iracks. •
6) Cancellations and Refunds Iracks reserves the right to cancel, suspend, or otherwise restrict access to the account at any time with or without notice. Any abuse of our staff in any medium or format will result in the suspension or termination of your services. Customers may cancel at any time via email. If Iracks agrees to offer refund, Rs.250 will be deducted on any refund. • The following methods of payments are non-refundable, and refunds will be posted as credit to the hosting account: • Bank Wire Transfers • Western Union Payments • Checks • Money orders There are no refunds on dedicated servers, administrative fees, install fees for custom software, or domain name purchases. Only first-time accounts are eligible for a refund. For example, if you’ve had an account with us before, canceled and signed up again, you will not be eligible for a refund or if you have opened a second account with us. Violations of the Terms of Service will waive the refund policy.
7. Resource Usage User may not: a) Excessive use or more of system resources for longer then 90 seconds. There are numerous activities that could cause such problems; these include: CGI scripts, FTP, PHP, HTTP, etc. b) Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD. c) Run any type of web spider or indexer (including Google Cash / AdSpy) on shared servers. d) Run any software that interfaces w ith an IRC (Internet Relay Chat) network. e) Run any bit torrent application, tracker, or client. You may link to legal torrents off-site, but may not host or store them on our shared servers. f) Participate in any file-sharing/peer-to-peer activities g) Run any gaming servers such as counter-strike, half-life, battlefield1942, etc h) Run cron entries with intervals of less than 15 minutes. i) When using PHP include functions for including a local file, include the local file rather than the URL. Instead of include(“http://yourdomain.com/include.php”) use include(“include.php”)
7b) INODES The use of more than 10,000 Inodes on UNLIMITED Plan and 50,000 inodes on UNLIMITED Plus plan or any shared account may potentially result in a warning first, and if no action is taken future suspension. Accounts found to be exceeding the 100,000 inode limit will automatically be removed from our backup system to avoid over-usage. Every file (a webpage, image file, email, etc) on your account uses up 1 inode. Sites that slightly exceed our inode limits are unlikely to be suspended; however, accounts that constantly create and delete large numbers of files on a regular basis, have hundreds of thousands of files, or cause file system damage may be flagged for review and/or suspension. The primary cause of excessive inodes seems to be due to users leaving their catchall address enabled, but never checking their primary account mailbox. Over time, tens of thousands of messages (or more) build up, eventually pushing the account past our inode limit. To disable your default mailbox, login to cPanel and choose “Mail”, then “Default Address”, “Set Default Address”, and then type in: :fail: No such user here.
7c) Backup Limit Any file over 40MB in size will not be backed up onto our backup servers and in the event of server failure, will not be recoverable. Any shared account using more than 5 gigs of disk space will be removed from our off site weekly backup with the exception of Databases continuing to be backed up. All data will continue to be mirrored to a secondary drive which helps protect against data loss in the event of a drive failure.
8) Bandwidth Usage You are allocated a monthly bandwidth allowance. This allowance varies depending on the hosting package you purchase. Should your account pass the allocated amount we reserve the right to suspend the account until the start of the next allocation, suspend the account until more bandwidth is purchased at an additional fee, suspend the account until you upgrade to a higher level of package, terminate the account and/or charge you an additional fee for the overages. Unused transfer in one month cannot be carried over to the next month.
9a) Money back Guarantee No refund will be provided for Unlimited Plan. All the other plans including Unlimited Plus are eligible for 15 Days unconditional Money Back. We reserve the right to refund a prorated amount or no refund at all. If you are not completely satisfied with our services within the first 15 days of your service, you will be given a full refund of the contract amount. Remember, this is only for shared or reseller packages and does not apply to dedicated servers, administrative fees, install fees for custom software, or domain name purchases. Iracks will not activate new orders or activate new packages for customers who have an outstanding balance with Iracks. For a new order to be setup or a new package to be activated, you must have a balance of Rs.0.00, unless otherwise stated by Iracks in writing.
9b) Uptime Guarantee We will strive our best to offer 99.9% Network and server Uptime. We will attempt to provide the services 24 hours a day, 7 days a week for as long as you have paid for them. Sometimes, however, for a number of reasons, the services may be unavailable to you. You must recognize and acknowledge that due to the nature of web hosting technology, occasional unavailability of the services cannot be avoided. Sometimes there are equipment malfunctions. At other times we undertake periodic maintenance procedures or repairs. Still other times, there are causes beyond our control like power failures, interruption or failure of telecommunication or digital transmission links, hostile network attacks, network traffic and other occurrences. We have not promised to provide you with uninterrupted service. Third party monitoring service reports may not be used for justification due to a variety of factors including the monitor’s network capacity/transit availability. The uptime of the server is defined as the reported uptime from the operating system and the Apache Web Server which may differ from the uptime reported by other individual services.
10) Reseller: Client Responsibility Resellers are responsible for supporting their clients. Iracks does not provide support to our Reseller’s Clients. If a reseller’s client contacts us, we reserve the right to place the client account on hold until the reseller can assume their responsibility for their client. All support requests must be made by the reseller on their clients’ behalf for security purposes. Resellers are also responsible for all content stored or transmitted under their reseller account and the actions of their clients’. Iracks will hold any reseller responsible for any of their clients actions that violate the law or the terms of service.
11) Shared (non-reseller accounts) / Semidedicated Servers Shared accounts may not resell web hosting to other people, if you wish to resell hosting you must use a reseller account. Semi-dedicated servers are not backed up. You must maintain your own backups.
12) Dedicated Servers Iracks reserves the right to reset the password on a dedicated server if the password on file is not current so that we may do security audits as required by our datacenter. It is the responsibility of the client to ensure that there is a valid email address and current root password on file for their dedicated server on file to prevent downtime from forced password resets. Iracks reserves the right to audit servers as needed and to perform administrative actions at the request of our datacenter. Dedicated servers are NOT backed up by us and it is the responsibility of the client to maintain backups or have a solution for this. You may purchase an additional hard drive and maintain backups to it as the most simple solution. Please contact [email protected] you wish to obtain a secondary hard drive. It is your responsibility to maintain backups.
13) Price Change The amount you pay for hosting will never increase from the date of purchase. We reserve the right to change prices listed on Iracks.com, and the right to increase the amount of resources given to plans at any time.
14) Coupons Discounts and coupon codes are reserved for first-time accounts *or first-time customers* only and may not be used towards the purchase of a domain registration unless otherwise specified. If you have signed up using a particular domain, you may not resign up for that domain using another coupon at a later date. Any account found in violation of these policies will be reviewed by our sales department and the appropriate invoices will be added to the account. Coupon abuse will not be tolerated and may result in the suspension or termination of the account.
15) Indemnification Customer agrees that it shall defend, indemnify, save and hold Iracks harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney’s fees asserted against Iracks, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Iracks against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with Iracks; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customers from Iracks’s server.
16) Disclaimer Iracks shall not be responsible for any damages your business may suffer. Iracks makes no warranties of any kind, expressed or implied for services we provide. Iracks disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, no deliveries, wrong delivery, and any and all service interruptions caused by Iracks and its employees.
17) Disclosure to law enforcement Iracks may disclose any subscriber information to law enforcement agencies without further consent or notification to the subscriber upon lawful request from such agencies. We will cooperate fully with law enforcement agencies. Any claim relating to iracks.com’s web site shall be governed by the laws of the State of Surat/Gujarat/India without regard to its conflict of law provisions.
18) Changes to the TOS Iracks reserves the right to revise its policies at any time without notice